Terms and Conditions

Terms and Conditions – Fashion Contest

1. Introduction

Welcome to Fashion Contest! These Terms and Conditions govern your use of our website, fashioncontest.co.za, and the purchase of products from our store. By accessing or using our site, you agree to comply with these terms.

Fashion Contest is a registered online retailer based in South Africa, specializing in the sale of footwear and fashion products. We are committed to providing our customers with authentic and quality merchandise at competitive prices.

2. General Terms

  • By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.

  • We reserve the right to modify these terms at any time. Continued use of our site constitutes acceptance of the updated terms.

3. Product Information & Availability

  • We make every effort to display product images and descriptions accurately. However, slight variations in color and size may occur due to screen settings and manufacturing differences.

  • Product availability is subject to change without notice.

4. Pricing & Payments

  • All prices are listed in South African Rand (ZAR) and include applicable taxes.

  • We accept various payment methods, including credit/debit cards, PayFast, and other secure online gateways.

  • Orders will only be processed after full payment is received.

5. Order Processing & Shipping

  • Orders are typically processed within 1–3 business days.

  • Shipping timelines vary depending on your location and courier service. Estimated delivery times will be provided at checkout.

  • Fashion Contest is not responsible for delays caused by third-party couriers or force majeure events.

6. Returns & Refunds

Our return and refund policy is outlined separately here. Key points include:

  • Returns must be initiated within 14 days of purchase.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Certain items (e.g., underwear, swimwear, cosmetics, jewelry for piercings) are non-returnable for hygiene reasons.

  • Refunds are processed to the original payment method, excluding shipping fees.

  • Sale items are non-refundable.

  • If a product is found to be faulty or not as described, you are entitled to a full refund, including shipping costs.

7. Exchanges

  • Exchanges are only available for defective or damaged items.

  • To request an exchange, contact returns@fashioncontest.co.za with proof of defect or damage.

8. Gift Policy

  • If an item was marked as a gift, returns may qualify for store credit or an exchange.

  • If the gift was not marked as such at the time of purchase, the refund will be issued to the original purchaser.

9. User Accounts & Security

  • Customers may create an account for a personalized shopping experience.

  • You are responsible for maintaining the confidentiality of your account details.

  • Any unauthorized use of your account must be reported immediately.

10. Intellectual Property

  • All content on this site, including images, text, logos, and designs, is owned by Fashion Contest and protected by copyright laws.

  • Unauthorized reproduction, distribution, or modification is prohibited.

11. Product Authenticity

  • Fashion Contest does not sell counterfeit or replica items.

  • All products are described as accurately as possible. Where products are unbranded or considered factory overruns/seconds, this will be clearly stated in the product description.

  • We respect all brand copyrights and trademarks and do not misrepresent our inventory.

12. Modification to Product Listings

  • Fashion Contest reserves the right to modify or discontinue any product listed on the website at any time without prior notice, including product descriptions, pricing, or availability.

13. Liability & Disclaimers

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • While we strive to maintain a secure shopping experience, we do not guarantee that our site will always be error-free or uninterrupted.

14. Fraud Prevention

  • Fashion Contest reserves the right to refuse any order suspected of fraud.

  • If flagged for suspicious activity, you may be required to provide additional verification.

15. Governing Law

These terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

16. Contact Information

For any inquiries regarding these Terms and Conditions, contact us at:

  • πŸ“§ Email: support@fashioncontest.co.za

  • ☎️ Phone: +27 81 456 6371

  • 🏒 Physical Address: 94 Strubens Road, Cape Town, Western Cape, South Africa, 7925